Let us count the ways … It is slow and laborious to open. Outlook Calendar is fundamentally flawed. Attaching a document requires a cumbersome five(!)-step procedure. It doesn’t let you cut-and-paste content from a Word file directly into the message of your email. Etc., etc. By any measure, Microsoft Outlook has to be one of the crappiest and most outdated email systems on the planet, especially when compared to Gmail. Accessing Outlook away from one’s office computer is an especially agonizing and sucky experience. And yet, many private businesses and universities still rely on this horrendous and crappy email system. Explain. Are switching costs to Gmail really that high?
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