Why is Microsoft Outlook still so crappy?

Let us count the waysIt is slow and laborious to open. Outlook Calendar is fundamentally flawed. Attaching a document requires a cumbersome five(!)-step procedure. It doesn’t let you cut-and-paste content from a Word file directly into the message of your email. Etc., etc. By any measure, Microsoft Outlook has to be one of the crappiest and most outdated email systems on the planet, especially when compared to Gmail. Accessing Outlook away from one’s office computer is an especially agonizing and sucky experience. And yet, many private businesses and universities still rely on this horrendous and crappy email system. Explain. Are switching costs to Gmail really that high?

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About F. E. Guerra-Pujol

When I’m not blogging, I am a business law professor at the University of Central Florida.
This entry was posted in Economics, Web/Tech and tagged , . Bookmark the permalink.

3 Responses to Why is Microsoft Outlook still so crappy?

  1. Bob says:

    I have to agree. If you have been using Outlook through all it’s many iterations it’s surprising how little it has changed.

    • enrique says:

      True. Also, to borrow an expression I learned from one my law mentors (Alberto Morales), trying to fix Outlook might be like trying to fit a three-pound turd into a two-pound bag.

  2. Pingback: Why I hate Microsoft | prior probability

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