We have been using Google’s gmail service since 2006, so we have always hated the hideous Microsoft Outlook (see here, for example) by comparison. Last week, my home institution switched over to “Microsoft Surface,” an even more complicated and cumbersome operating system than the previous versions of Microsoft. By way of example, it used to take me one simple step to access my university email account. Now, it takes four separate steps (see below) to log in. Seriously?
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